It is absolutely safe to use PNG as a fuel for commercial applications. The Metering skid installed in your premise has an In- built safety system, which ensures tripping of regulator, in case of over pressure (Choking) or under pressure (leakage). Moreover, Natural Gas is lighter than air, and therefore in case of any accidental leakage it disperses easily in air. Natural Gas also has the narrowest flammability range of 5-15% which makes it difficult to catch fire in an event of leakage.

The supply is absolutely regular. The pipeline distribution network is an “on-line” supply system that consists of safety valves and regulators that control and monitor the gas supply and pressure, and assist in identifying system faults and ensures un- interrupted supply at requisite pressure.

No,the NG can not be stored. NG is supplied only through pipelines. Supply of NG through cascades is only for automobiles. AGL has laid pipeline network in all major demand centers of the city and is in position to cater to all major demand in the city. However, in case in certain areas if the pipelines are not present, the same shall be constructed based on the demand in a short span of time.

Subject to availability of pipelines in any area, the connection can be provided within 3 months. For using gas, customer also need to make modifications in plant & arrange for internal pipeline from downstream of meter till the gas consumption points which requires this much time for completion.

No statutory compliance or government approval is required for obtaining NG connection or usage of Natural Gas as there is no storage of gas within the plant premise. In fact, NG as a fuel is being widely promoted by the Government because of environmental concerns.

AGL neither supplies burners nor does it set up internal pipeline within the customer’s premise. However, AGL provides a list of various NG based equipment suppliers and pipeline contractors for customers’ reference.

Your diesel genset can also be converted to operate on gas. You may get in touch with either your genset supplier or specific agencies that are in the job of converting DG sets to gas gensets. However it has been the experience that such conversion is not very efficient and hence it may be advisable to purchase new gas based generating set. It is therefore advisable that you inform us at our Customer Care Office or call up on Customer Care Help-desk clearly mentioning the period for which the gas is not going to be used.

AGL encourages use of gas in pantry / canteen of any industrial unit. For this a separate contract and separate smaller meter is installed. The price of gas shall be considered in commercial type of usage

As per the regulations notified by Petroleum and Natural Gas Regulatory Board (PNGRB), it is responsibility of the gas distribution company to provide MRS and accordingly MRS shall be supplied by AGL only.

MRS installed at your premise have a long lead time (typically 8~10 weeks) and therefore it is essential to take appropriate care of the MRS and maintain the gas flow / consumption as advised by AGL. However, in case MRS warrants replacements, AGL maintains certain inventory of MRSs from which the MRS can be replaced in a short time, subject to availability.

AGL makes best possible endeavors to provide its consumers with uninterrupted supply of gas. In case of interruption in gas supply for any reasons, our trained technical team shall restore the gas supply at the earliest. In case of any disruption of gas supply, AGL shall have no liability.

The customers will have to get the internal pipeline and conversion of burner done through AGL’s approved contractor at their own cost. Time taken for this depends upon the length of the internal pipeline to be installed and type of burners required at your plant. Typically, it takes 3-5 weeks for any commercial unit to complete its process of laying internal pipeline and convert its equipments to gas. The pipeline also needs to be tested as per the technical specification provided by AGL.

Yes, you need to inform us for any addition, expansion, removal or maintenance of your equipment(s) for safety reasons. Moreover, increased gas flow in your plant can also damage the MRS which can result in production losses and levy of penalties..

Regulations stipulate “non-discriminatory” treatment of all customers and hence AGL offers standard contract to all its customers. There is therefore no scope for negotiation in the contract

Billing is done every fortnight based on the meter readings taken by authorized AGL staff. Payment for the bills needs to be made within the time period mentioned in the agreement.

AGL charges Rs 500.00 as an annual maintenance charges.

The price of PNG is related to several factors like exchange rate, crude oil prices, transmission tariff, taxes, etc. and hence may vary. Prices, if need to be revised, are generally revised at the start of a billing cycle by giving advance intimation to customers. It remains AGL’s endeavor to keep price revisions to minimum.

All gas companies are guided by the regulations notified by Petroleum & Natural Gas Regulatory Board (PNGRB). AGL’s pricing policy therefore shall confirm at all times to these regulations.

NG does not attract any Excise Duty. Price offered to you is exclusive of VAT and surcharge. As per the current VAT rules, in case gas is used as a feedstock, set-off is available on the VAT paid on gas. For concessional VAT rate on NG or any other tax concessions, if applicable, you may kindly refer the matter to your tax advisor.

Contract signed between us provides for the procedures of not accepting the gas in the event you find that the NG supplied by us does not meet the specifications. However, in case any such gas is used by you, AGL shall raise the invoices for the same and you shall be obliged to pay for the same.

In case of online payment, AGTL first attempts to refund into customer’s source account from where the payment is originated. But in case of any issue is received from payment gateway, then refund form (Download Form) is required to be filled and cancelled cheque copy of bank account in the name of connection holder is to be emailed on customercare.gas@adani.com If payment is made through Cash/Cheque , then refund form (Download Form) is required to be filled and cancelled cheque copy of bank account in the name of connection holder is to be emailed on customercare.gas@adani.com

Email a copy of the transaction receipt/passbook at customercare.gas@adani.com . Based on submitted details, after due verification, our team will transfer the payment against the actual customer ID.

Yes, Piped Natural Gas (PNG) is definitely a better fuel for your kitchen, then LPG. PNG gives you the advantage of an uninterrupted supply, saves you from the effort of booking a refill or changing cylinders, and helps you enjoy more kitchen space, as PNG reaches you through pipelines. Moreover, no pilferage is experienced in case of PNG, as the invoicing is done for the exact quantity of PNG utilized by the customer as per the meter reading.

The supply is absolutely regular. The pipeline distribution network is based on an on-line supply system which consists of safety valves and regulators that control and monitor the gas supply and pressure, and assist in identifying system leaks. Thus, an uninterrupted supply at requisite pressure is provided

To convert an existing LPG appliance to run on PNG, the jet of the burner needs to be changed, which is done by trained technicians of the gas company or gas equipment supplier. After this small modification of the burner, the cooking appliance running on LPG can work on PNG, smoothly.

Ministry of petroleum and natural gas has decided to allow PNG connection holders to keep one LPG connection in their household and permit public sector Oil Marketing Companies (OMCs) to supply LPG at non-subsidized rate. In this regard the Liquefied Petroleum Gas (Regulation of Supply and Distribution) order, 2000, has accordingly been amended and notification has been issued vide G.S.R. No. 781 (E) dated 16.12.2013.

Invoicing is based on the meter readings taken by the authorized staff of the company. The invoices are then prepared and delivered at the customer’s premises once in two months.

Company provides round-the-clock customer support through engineers and trained technicians located at various control rooms. Please contact Customer Care Help-desk for any emergency or Customer Care Service.

There is a provision of temporary disconnection and reconnection of PNG service to take care of non- usage of gas for long durations. This is done to ensure safety of connection and avoidance of any leakage in house because of any damage to pipeline. It is therefore advisable that you inform us at our Customer Care Office or call up on Customer Care Help-desk clearly mentioning the period for which the gas is not going to be used.

Estimated invoice is raised based on your average gas consumption in the past. “Estimated Invoice” is clearly mentioned on the gas invoice. Adjustment for estimated invoice is done in your subsequent invoices based on actual meter reading. You can call our customer care number 079 2762 3264/079 4754 5252 and submit the actual meter reading to revise the estimated invoice.

You have the convenience of providing your meter reading to our customer care representative by simply calling our Customer Care Help-desk or you can send SMS to us.Type- READ < Meter Reading> and send to 9727097270

If the meter reading is not taken as per your invoicing cycle, we will tie a sticker on your door with options to submit the meter reading. An SMS is also send to your registered mobile number to inform you regarding house lock.You can submit the reading on our website or call our customer care helpdesk number or submit reading by SMS READ to 9727097270. In case meter reading is not submitted then we will assess your old invoices to arrive on your average gas consumption based on which an Estimated invoice shall be sent. When we receive actual meter reading during next invoicing cycle then necessary adjustments shall be done in next invoice.

You can request duplicate invoice copy by calling up our Customer Care Help-desk and duplicate invoice will be sent to you. You can also visit our AGL offices and get duplicate invoice. You can also log on to our website www.adanigas.com and get duplicate invoice.

In the event invoice shows arrears/pending payment while you have made the payment, kindly send us the proof of the payment (copy of your Bank statement showing the debited cheque ) to our offices. Necessary corrections shall be made in the invoice

Please fill in the details of the payments of cheque number, bank name and its branch. By filling the complete details you help us in serving you better.

You can now receive the invoice on your E-mail Id by registering for E-Invoice. By doing this you can reduce the paper wastage and help us to save environment.